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How to Pay Your Water Bill

Pay by Mail

Mail to:
City of Ruidoso Downs
P.O. Box 348
Ruidoso Downs, NM 88346

Checks should be made payable to:
City of Ruidoso Downs
Do not pay with cash when paying by mail.

Pay in Person

  • Hours: 8:00 AM - 5:00 PM, Monday - Friday
  • Customers can make in-person payments with cash, check, and credit card.
  • There is a 3% convenience fee for paying with a credit or debit card.
  • For your convenience there are two (2) drop boxes located at City Hall

Automatic Monthly Payment

Customers can fill out and turn in the Authorization Agreement for Direct Payments Application to City Hall along with a voided check to sign up for monthly ACH debits.

Over the Phone Payments

  • Hours: 8:00 AM - 5:00 PM, Monday - Friday
  • Customers can make over the phone payments with credit or debit card
  • Receive your receipt via email or text message
  • There is a 3% convenience fee for paying with a credit or debit card

New Accounts/Deposit Information

If you are a new owner or renter of a property, please contact the Water department to have service set up in your name.

Deposits are required on all accounts. The deposit for a new account is due before the transfer date of new owner/renter.

Deposit Amounts:

  • Commercial Owner/Renter $200
    • Tap fee $1250 to $1500
    • Road Cut fee $250
  • Residential, Owner $75
    • Tap Fee $1250
    • Road Cut fee $125
  • Residential, Renter $150

Connect or Disconnect Fee:

  • Commercial $175
  • Residential (Regular Hours Mondays – Friday 8am-3pm) $32.50
  • Residential (After hours) $64


Sewer Department will make sewer line tap after line is exposed by a licensed plumber.

  • Sewer Tap Fee = $600
  • Sewer Inspection Fee = $25

Solid Waste

Greentree Solid Waste Authority Recycling Center/Transfer Station


Saturday drop-off is available April – September only

Located at 26590 US-70, Ruidoso Downs, NM 88346

On the second Saturday of each month from 8:00 am - 12:00 pm.

If you have any questions, please contact the GSWA office at 575-378-4697 or toll free at 1-877-548-8772.

Additional Information

We are currently in STAGE 4 Water Restrictions. 

See important information about your drinking water here.

Here is the City of Ruidoso Downs 2019 Annual Consumer Report on the Quality of your Drinking Water.

The City of Ruidoso Downs along with the Village of Ruidoso have formed a Joint Use Board for the Regional Wastewater Treatment Plant. The City Wastewater Collection Department employs one person and maintains three lift stations and several miles of sewer collection lines.

The Village of Ruidoso has 6-8 operators at the regionally-owned, but Ruidoso-operated treatment plant. The Wastewater Treatment Plant, operated exclusively by the Village of Ruidoso, treats an average of 1.5 million gallons of sewage per day. 


Ruidoso Downs Water Department
123 Downs Drive
Ruidoso Downs, NM 88346


Joline Whitaker- Billing Clerk/Receptionist
T: 575-378-4422 
F: 575-378-4586

Mary Castaneda - Finance Director/CPO
T575-378-4422  Ext. 1024

Joey Jarvis - Public Works Director
T: 575-378-6162 

After Hours Emergency-Water On-Call

How Can We Help?

Use the form below to contact us regarding your inquiry. Please be as detailed as possible. Include your personal and professional information along with any specific document requests. To help us best service your enquiry, we recommend that you first describe the issue you’re having before telling us what you want to achieve. You may also email or call us to make an appointment.