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Nancy Gutierrez- Utility Clerk/Administrative Assistant

T: 575-378-4422 
F: 575-378-4586

Mary Castaneda - Finance Director/CPO

T575-378-4422  Ext. 1024

Joey Jarvis - Public Works Director
T: 575-378-6162 

After-Hours Emergency-Water On-Call

How to Pay Your Water Bill
Pay by Mail
Mail to:
City of Ruidoso Downs
P.O. Box 348
Ruidoso Downs, NM 88346

Checks should be made payable to:
City of Ruidoso Downs
Do not pay with cash when paying by mail.

Pay in Person
  • Hours: 8:00 AM - 5:00 PM, Monday - Friday (Subject to change during Holidays)
  • Customers can make in-person payments with cash, check, and credit card.
  • There is a 3% convenience fee for paying with a credit or debit card.
  • For your convenience there are two (2) drop boxes located at City Hall
Automatic Monthly Payment
Customers can fill out and turn in the Authorization Agreement for Direct Payments Application to City Hall along with a voided check to sign up for monthly ACH debits.

Over the Phone Payments
  • Hours: 8:00 AM - 5:00 PM, Monday - Friday (Subject to change during Holidays)
  • Customers can make over-the-phone payments with credit or debit card
  • Receive your receipt via email or text message
  • There is a 3% convenience fee for paying with a credit or debit card

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New Accounts/Deposit Information

If you are a new owner or renter of a property, please contact the Water Department to have service set up in your name.  Deposits are required on all accounts. The deposit for a new account is due before the transfer date of the new owner/renter.

Deposit Amounts:
  • Commercial Owner/Renter $200
    • Tap fee $1250 to $1500
    • Road Cut fee $250
  • Residential, Owner $100
    • Tap Fee $1250
    • Road Cut fee $125
  • Residential, Renter $200
Connect or Disconnect Fee:
  • Commercial $200
  • Residential (Regular Hours Mondays – Friday 8 am-3 pm) $32.50
  • Residential (After hours) $64
Sewer Department will make the sewer line tap after the line is exposed by a licensed plumber.
  • Sewer Tap Fee = $600
  • Sewer Inspection Fee = $25

Greentree Solid Waste

Contact Information
Located at: 26590 US-70, Ruidoso Downs, NM 88346

If you have any questions, please contact the GSWA office at 575-378-4697 or toll-free at 1-877-548-8772. 
For more information:
Greentree Solid Waste Authority Recycling Center/Transfer Station

Saturday drop-off is available from April – September only
On the second Saturday of each month from 8:00 am - 12:00 pm.

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Additional Information
We are currently in STAGE 3 Water Restrictions. 

See important information about your drinking water here.

Here is the City of Ruidoso Downs 2019 Annual Consumer Report on the Quality of your Drinking Water.

The City of Ruidoso Downs along with the Village of Ruidoso have formed a Joint Use Board for the Regional Wastewater Treatment Plant. The City Wastewater Collection Department employs one person and maintains three lift stations and several miles of sewer collection lines.

The Village of Ruidoso has 6-8 operators at the regionally-owned, but Ruidoso-operated treatment plant. The Wastewater Treatment Plant, operated exclusively by the Village of Ruidoso, treats an average of 1.5 million gallons of sewage per day.